Chat robots in customer service channels – Case: Travel Guarantee

Wednesday / 24 October / 2018
11:30-11:45
Plats T3

Description

Why we want to change behavior of customers and the employees in customer service. How to automate a process via a chat bot.

Participant

Linda Bennet Jansson Business Manager Customer Service SLL/Trafikförvaltningen

Programtyp

InformNorden

Persontrafik 2018

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